Lately, I have been making an effort to notice the humor in my every day life.
Sometimes it is a little more obvious than other times.
Someone asked me if I staged this picture. All of you who have cats can laugh with me about that idea.
Other times, finding the humor is a little more of a challenge.
A couple of months ago, my car radio started malfunctioning so the dealership ordered me a new one. They installed the radio into the car and mentioned to me that I needed to call Sirius to switch the service to the new radio.
Right away, I recognized the potential for disaster. I remembered my long and painful conversation with Sirius when I set up the account.
Knowing from the previous experience what information was needed, I retrieved the number off the new radio and made the call.
Of course I first went through about five minutes of a combination of choosing options and being on hold.
Eventually a representative answered and gave me his name as Alex. I am pretty certain that is not his real name.
Alex and I then proceeded to have a forty-five minute discussion.
Alex: To whom am I speaking?
Me: LeeAnn.
Alex: Leon, how can I help you?
[This was my first indication that this was not going to go well. I plowed forward regardless.]
Me: Alex, I have a Volkswagen and the dealer replaced my radio as the old one was defective. I now need to transfer my Sirius radio from the old radio to the new one.
Alex: Ok Leon, what is the radio id number for the old radio?
Me: I don’t know, I don’t have it.
Alex: Where is it?
Me: Uh, I guess at the dealership.
Alex: Ok, so you got a new car, Leon?
Me: No, Alex, I got a new radio.
[At this point, the simultaneous internal dialogue with myself starts. Hold it together Leon. Do NOT lose your temper.]
Alex: What kind is it?
Me: The car or the radio?
Alex: The car.
Me: A Volkswagen.
Alex: Oh ok, where is the Volkswagen?
[I start looking for the nearest wall to bang Leon’s head against.]
Me: In my garage …
Alex: Can you tell me the id number for the radio that was first in the Volkswagen?
Me: I have the id number for the new radio, but not the old one. Can’t you get that from my account?
Alex: Well Leon, I am looking at your account now. Why do you have two Sirius radios on your account?
Me: Uh … because my husband has one as well.
Alex: Oh, very good. Well do you drive the Ford?
Me: No, I drive the Volkswagen. My husband drives the Ford.
[Inexplicably, I become annoyed with my husband.]
Alex: Leon, do you know the radio id number for the Ford?
Me: No, I do not. Don’t your records show what the radio id number for the radio that was in the Volkswagen is? I distinctly remember having to give that information when I set up the account.
Alex: Yes, but I just wanted to make sure, Leon.
[Leon recognizes the need to wave the white flag.]
Me: Alex, you know, I have changed my mind. Can you please just cancel this order instead of transferring it?
Alex: Ok, but I have to send you to another person for that. Before I do, though, may I ask for the reason for canceling?
Me: Yes, Alex. … I don’t really listen to the radio.
The end result?
Leon felt I felt pretty good about myself and laughed the rest of the week about the exchange.
The humor is there in all of our lives; sometimes you just have to look for it.
Leon, you are so funny! I just laughed out loud over this. Who needs coffee in the morning when I have your blog? xo
This post made me almost spit out a mouthful of coffee, Leeann! Hoping your Christmas was wonderful and wishing you the greatest of New Years from the Horton bunch.
So funny! So how long was it before you actually talked to the right person and completed that cancellation transaction, Leon??? 🙂